CURRENT* - HCC Return Policy
We have stood behind our beautiful products since 2007. We handcraft one-of-a kind quality hair on hide, axis and leather handbags and accessories. It is our goal to help match our customers with the perfect purse and accessories! We also understand this is an investment for our customers to find the perfect purse, and we are excited when you find the perfect fit! We offer a flexible exchange policy to make it easy to shop with Holy Cow Couture.
If you should decide your purse is just not the perfect fit when you get it, we will accept an exchange for store credit within 14 days of customer delivery date. Holy Cow Couture does not issue refunds or offer free shipping on returns. Items eligible for return or exchange must meet the following criteria:
- The item was purchased from Holy Cow Couture
- The item is unused and undamaged (in its original condition, without leather conditioner or other treatments added)
- The item was not a custom order
You are responsible for the cost and risk of returning your item to Holy Cow Couture.
Please return to our Lincoln CA store located at:
Holy Cow Couture
424 Lincoln Blvd. #201
Lincoln, CA 95648
Holy Cow Couture cannot be held responsible for items damaged or lost in return shipment.
Therefore, we recommend an insured and trackable mail service. We are unable to issue a credit with out actual receipt of the items.
Returns and exchanges may take up to 5 business days to be processed once received. All returned items will be carefully inspected upon return for use or damage. Holy Cow Couture reserves the right to deny a return or exchange in the event:
- The item does not pass our return inspection
- The account has excessive returns and exchanges in the past
Store credit for purchase price, less shipping, will be issued by electronic gift card to the email used for the original order.
What isn't covered by Holy Cow Couture’s warranty?
Damage from anything other than normal use is not covered by our warranty and repair policy. Our beautiful purses will last a life time with proper care. However, our materials are natural and you can expect normal wear and tear on the materials over time with an aged patina feel and look. We recommend against letting hair on hide and leather made by Holy Cow Couture get wet or exposed to excessive amounts of heat and cold. Keep your purchase away from your furry friends, they love our products too!
Contact Holy Cow Couture
The best way to get in touch with us is to email us at Info@holycowco.com. Our customer service team will get back to you during normal business hours.