Terms & Conditions

 

Returns and Exchanges 

At Holy Cow Couture, we want you to be completely satisfied with your purchase. We are happy to issue you store credit for any new, unused merchandise within 14 days of delivery. If there is a defect in the item you purchased, we do offer a full refund. 

Please note that for the holiday season, orders placed between November 1, 2019 and December 24th, 2019 have an extended exchange period through January 15th, 2020. 

Custom orders cannot be returned or exchanged. Items that show signs of use will not be accepted. 

Auction purchases are only eligible for store credit. 

We cannot put any item on hold for an exchange. 

Shipping charges are non-refundable. The customer is responsible for shipping an exchange back. If the item being returned has a defect, HCC will issue a return label. 

 Return Process

 To start the return process, please notify us via email (info@holycowco.com) or text/phone call (405)612-8636. When mailing back your return, please include a note explaining the return to expedite the return process. After we receive and process your return, we will send you an email notifying you that your return was process and your refund or store credit was issued. 

Please mail your return to: 

Holy Cow Couture
424 Lincoln Blvd. Suite #201
Lincoln, CA 95648  

 

Warranty and Repairs

 

We strive to provide an excellent service in terms of quality of work, timely delivery and customer service. As a result we hope that there will be no need for complaints. However, we recognize that with handmade products, there sometimes will be errors. We therefore offer a 6 month warranty on all HCC merchandise. Holy Cow Couture will make repairs to a damaged product if the repair is a result of a HCC quality issue. After 6 months, the customer is responsible for the cost of repairs and shipping. 

 

Leather and Cowhide Care

We use authentic cowhide and top quality leather for all our products. All hides will vary in texture, tones, and patterns. SHEDDING of hair on hide, over time, is to be expected with any hair on hide cowhide item. The amount of shedding varies depending on the hide type as well as how the hide is processed. To prevent shedding of products, limit friction that would agitate the cowhide. We do not suggest putting any fixative on hide to reduce shedding, as this will most likely ruin the hide.

We are not responsible for item wear that is a result of customer use. This includes, but is not limited to; constant rubbing, heavy packing, misuse or harsh environmental conditions. Proper care for cowhide items will increase the lifespan of the product. 

To clean your item, use a mild soap and damp cloth. Never submerge cowhide or leather product into water. Leathers will have a light coat of protectant seal, this, however, is not made for moist & harsh conditions. You may also lightly vacuum cowhide if needed.

 FAQs

  • How long will it take for my order to ship?
    • Orders ship within 1-4 business days, unless stated otherwise.

  • How long will it take my order to ship if additional modifications are being added?
    • One to two weeks.
  • How long do custom orders take?
    • 4-6 weeks, unless otherwise stated. 

  • Will I receive the bag in the picture?
    • Yes, we will send you the exact bag in the picture, unless otherwise stated.

  • Where are Holy Cow Couture products made?
    • All of our products are proudly made in Oklahoma & California!

  • Will Holy Cow Couture ship outside the US?
    • Yes, appropriate shipping fees apply

  • Can I pay using a check?
    • No.
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